IVR (INTERACTIVE VOICE RESPONSE)

INFORMATION
ON-HOLD

When callers are waiting on hold they’re a captive slot online audience. “Information-on-Hold tells them more about your business including new products or services, website details, special offers, opening times, recent awards etc.

MENU
PROMPTS

Clear and understandable phone menu prompts, produced professionally, make it easier for your customers to order from you, and interact with the key people and departments that are essential for customer satisfaction and success of your organization.

AUTO-ATTENDANT
PHONE TREES

An easy-to-understand “Phone Tree” simplifies the user experience of incoming callers.   Let us help you create a professional, consistent voice that showcases a caller’s “first impression” in a helpful, positive light.